Access to certain service areas is restricted. We reserve the right to restrict access to other areas of the Service, or the entire Service, at our discretion.
If you create an account and then your account allows you to access restricted areas, you must ensure that your password is kept confidential. You must notify us immediately if you become aware of any misuse of your account or password.
You are responsible for all activities on the Service that arise due to failure to maintain the confidentiality of your password and can be held liable for any loss arising from such failure.
You may not use another person’s account and password to access the Service unless you have permission from that person to do so.
We may deactivate your account at any time at our discretion with or without notice or explanation.
We may ban or block you from accessing our fanspage chat if spamming or sending chat that offends us. We may also do the same on accounts that have the potential to harm our business.
Our product only works on self-hosted WordPress or WordPress which runs on self-hosting. You cannot use one of our themes or plugins on the WordPress.com blog service. For more information about WordPress.com vs. WordPress.org, you can read here [http://en.support.wordpress.com/com-vs-org/].
You are free to modify our products for personal or commercial projects according to your needs. If there is a problem on your site regarding our products and we find that our products have been modified, then you are required to return or reinstall our products, because our support only applies to products that are not modified.
All of our products must be activated using a license key. One license can only be used in one domain/subdomain and in a single installation.. If you want to use our product on another domain or subdomain, you are required to buy our product again to get an additional license key.
You can change your domain linked to your license key via the licenses menu in the member area. We prohibit abuse of the change domain feature. If we find out that you are abusing this feature like repeatedly changing the linked domain (license activation spam) and we consider that to be unreasonable, we will give you a warning via email and you will be temporarily banned from accessing the member area for approximately 1 week, which will be increased if the violation continues.
Compatibility and Guarantee
All our products run on the latest version of WordPress. If our product is not compatible with the latest version of WordPress, we will immediately update our product and inform you of the latest updates via email as long as you still have the support update service, if your update support has ended, then the solution we can provide is to downgrade. We do not guarantee our products work with all software or third-party components such as plugins or web browsers. But you have to test your browser compatibility by using the product demo that we provide. You must ensure browser compatibility because browser compatibility is your responsibility. We cannot guarantee that our product will work with all browsers.
All of our products have requirements that must be met. Requirements are the personal responsibility of each website owner. So before purchasing our products, make sure you meet the requirements that we set. You can find a list of our requirements in the product description or read them below:
- PHP 7.3+
- Latest Ioncube loader
- cURL PHP Extension
- WordPress version required 5.5+
Regarding the Ioncube Loader, it is your responsibility to configure your server and Ioncube Loader so that our product can run properly.
Regarding your website content, if your website already has a posts and uses a post format that does not match our theme, there is a chance that your existing post or part of it will be lost because it does not match our theme post format. So it is recommended that you repost to match the post format of our theme. We do not provide any “post format” conversion tools or services.
Regarding the SoraLink product, if you use AdSense in Soralink and you get banned or limit, it is beyond our responsibility. We do not specialize SoraLink only for AdSense, and we have wrote a warning note in the product description. SoraLink does not work if you use a builder plugin/feature, for example, Elementor or WPBakery.
You may not claim any of our products, either intellectually or exclusively, whether they have been modified or not modified. The products you buy from Themesia are the property of Themesia.
We encrypt some of our main scripts. We will not give you a non-encrypted script for any reason, because that is our property. You are not allowed to decrypt our products which causing our licenses to not work.
You are not permitted to publicly share our products or doing any action that harm us. if you do any action that harm us, we will investigate this action and can lead to permanent suspension of your account with or without notice. We won’t reactivate your account for any reason and no refund.
Payment & Suggestion
You can pay for the costs of purchasing our products by the bank transfer method whose account number is printed on the product invoice you have purchased. You can pay via PayPal by contacting us via the Themesia Studio fanspage or Facebook chat on this website.
By paying for the product that you bought, you get the purchased product, support for 1 year (technical support limited to product feature & access download file), and 1 lifetime license that is valid for 1 domain 1 installation (you can change your domain from our member area on the licenses menu). Make sure you always keep a backup of the product files that you bought because if our support service has ended, you will not be able to download them. You can also request to send the product file to your email by sending a request message to our fanspage. We will send the product file according to the version when your support update ends.
When you buy a product, you get the current product features and designs.
A product update is a maintenance service from us. We are happy to receive suggestions regarding our products. But not all suggestions or feature requests can be approved and implemented. We will implement the suggestions as long as they do not impact the performance, security, and compatibility of our products.
We reserve the right to cancel or postpone product update plans if there are performance, security, and compatibility issues arise.
Regarding the purchase of the support update service, this service is valid as long as the product is still maintained.
Refunds & Exchange Products
We do not accept refunds for any reason. Before purchasing, make sure you check the demo, documentation, product description, and requirements on the product page. If there are problems with our products, you can contact us by sending an inquiry to the contact we have provided. We will try to respond as soon as possible.
We do not provide a product exchange service for any reason. You buy our products with your own desire and awareness without any encouragement or coercion from us. We process product purchases according to the invoice code that you inform us. It is your responsibility to check and make sure the invoice code that you inform us is the correct product you want to buy. What you pay is what you get.
We do not provide service or assistance for modification. Our technical support is only limited to helping install products, checking product errors, and providing updates to users who have active support services. Every new version of our product is released, the old version will be removed at least 3 days or sooner after the latest version is released.
We do not provide modification services, either assistance or paid services. Products that have been modified are the responsibility of the modifier itself. If an error occurs, and you need help from us, the first thing we ask is to return all scripts to the original (non-modified) version. We also do not provide custom works.
As explained in the Compatibility and Guarantee section, we do not help with product requirements. Please be prepared first before purchasing our product.
Technical support is available Monday – Friday, 10:00 to 17:00 UTC + 7. Beyond the time we specify, we will check your message during business hours.
Themesia has the right to change the price of the products we have, both with notice and without notice.
You understand and agree that all information, including, without limitation, text, images, audio material, video material, links, addresses, data, functionality and other materials (“Content”) that You allow, submit, post, obtain, email or transmit (or the like) to your website (“Your Content”) is Your responsibility and not Our responsibility.
All information provided by the buyer is used for transaction completion, product update information, and new product information. If needed, we will use the information to take action against activities that are harmful/threatening to Themesia.